Job Summary
COMPANY
Founded in 1987, Life Alert is a top leader in the emergency response industry and expanding due to the ever-growing senior customer service market. Our emergency call-takers and operators save lives by providing a unique technology and customer service that enables people to live at home with independence and comfort, living their lives the way they want to, with a feeling of safety and peace of mind.
POSITION
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Life Alert Emergency Response is currently seeking Entry Level Call Taker / Operators for our 24 Hour Dispatch Call Center in Encino, California. This is an entry level position where you will be fully-trained.
COMPENSATION
$20 - $23 / Hour (depending on work history and experience)
AVAILABLE SHIFTS (working weekends and holidays are required)
- Day Shift (7:00am - 3:30pm)
- Swing Shift (3:00pm - 11:30pm)
- Overnight / Graveyard Shift (11:00pm - 7:30am)
RESPONSIBILITIES
- Answer incoming emergency and non-emergency calls; route calls to medical emergency services and 3rd parties.
- Obtain medical emergency information by ascertaining the nature of the problem, calm the caller, and remain on the line until help arrives.
- Obtain fire emergency information by ascertaining the nature and extent of the fire.
- Obtain police emergency information by assessing the nature of incident and determining if other emergency services are required.
- Maintain quality results by following and enforcing standards and emergency protocols.
- Resolve incoming calls by following standard operating procedures; obtain pertinent information; make connections to appropriate department.
- Document actions by completing forms, reports, logs, and records.
- General data entry; includes setting up new customer accounts, entering contact information and medical history, and other pertinent information
- No experience required. We will train you.
QUALIFICATIONS
- High School diploma or equivalent;
- Strong verbal and written communication skills
- Punctuality, organizational skills, and ability to prioritize and multi-task
- Work well under pressure and stressful situations; exhibit emotional control
- Ability to display a strong sense of urgency
- Bi-lingual or Spanish speakers a plus
BENEFITS
- Medical, Dental and Vision insurance
- Vacation, Personal, Sick and Holiday pay
- Secure Class A office building
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Overtime
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Language:
- English (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
