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Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. Approaching $4 billion in written premium as of 2021, C&F enjoys a financial strength rating of "A" (Excellent) by A.M. Best. C&F is proud of its superior customer service platform and its claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people - 3000+ employees, and growing, in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning workplace and wellness awards. C&F is part of Fairfax Financial Holdings, a global organization with $23.8 billion in revenue as of 2021. For more information about Crum & Forster, please visit our website: http://www.cfins.com.
About Travel Insured International (TII):
TII, a Crum & Forster Company, is a leader in the travel protection industry. At TII, we hire the best of the best to join our winning Team in supporting our customers’ needs through exceptional service. The Claims Phone Support role is ideal for friendly, enthusiastic individuals who go above and beyond to provide knowledgeable and responsive support. Begin your rewarding career with the leading travel insurance provided in the industry! Remote or hybrid work arrangements available. C&F TII lives its values, commits to giving back through charitable contributions, and is passionate about diversity, equality, and inclusion (DEI). Apply today! Travel Insured. Where our travelers remain protected, confident, satisfied.
Job Description:Function:
As a Claims Phone Support Representative at TII, you provide exceptional customer service to ensure our travelers receive the timely, professional attention they deserve. Using your expert phone skills, you confidently provide our insureds with appropriate information to resolve their inquiries. You take pride in knowing you’re helping our insureds travel safe, travel relaxed – Travel Insured!
What you will do:
- Provide daily phone coverage for the Claims 800 number to service and support Travel Insured customers and travel agents
- Assist customers by setting up claim first notices, advising on requirements for a complete submission of required documents and the process for sending applicable claim forms by email and/or mail
- Provide accurate and timely answers to routine claim inquiries with appropriate notations in all appropriate TII systems
- Serve as a customer advocate in all interactions to provide an outstanding customer experience
- Document complex inquiries and claim status calls and forward to the appropriate claim unit member
- Meet and exceed Key Performance Indicators (KPIs), including department objectives and service levels
- Provide professional and continuous feedback to management on global training needs
- Serve as a member of the disaster recovery call center team
- Perform other related duties as needed to fulfill job and Department needs
- Embrace and model TII’s organizational values
What you will bring to C&F:
Service-oriented, friendly, and caring attitude with the intention of satisfying the customer 100%.- Ability to assess customer needs, meet quality standards for services, evaluate customer satisfaction.
- Strong listening skills and the ability to ask clarifying questions.
- Excellent organizational and communication skills (written and verbal).
- Committed, conscientious desire to perform at your best.
- Proficiency in relevant computer applications.
- Call center experience is a plus, but not necessary.
- Competitive compensation package
- Generous 401K employer match
- Employee Stock Purchase plan with employer matching
- Generous Paid Time Off
- Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
- A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
- A dynamic, ambitious, fun and exciting work environment
- We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community
At C&F you will BELONG
We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodation, please let us know.
