TIU 11 has an anticipated need for a Substitute to work the CONNECT helpline for Early Intervention Technical Assistance. This position will work approximately 25 days during the fiscal year. Pay range is $18.00 to $20.00 per hour based on experience. To apply please complete an application on our website at http://www.tiu11.org.
Fundamental Duties/Essential Functions
1. Act as lead administrative assistant for the statewide OCDEL CONNECT Help Line in 100% compliance with the CONNECT Guidelines on a substitute basis.
2. Communicate through a phone system directly with individuals as a referral support system for early intervention services.
3. Accurately enter required data collection into a database system.
4. Maintain complete confidentiality of information obtained.
5. Respectful communication with all individuals requesting support.
6. Report any concerns that affect the timely return of CONNECT calls immediately to the Director of the Early Intervention Technical Assistance or the Director for Management Services.
7. Perform other CONNECT related administrative support tasks as assigned by the Director of the Early Intervention Technical Assistance and the Director for Management Services.
Required Knowledge, Skills and Abilities
Individuals must possess these skills, knowledge and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
1. Ability to orally communicate well (see CONNECT Guidelines) in English using the telephone and in all personal contacts with office staff, CONNECT Help line callers, and the general public.
2. Ability to present ideas logically in writing to include good proofreading, spelling and written grammar skills.
3. Ability to present oneself in a business-like manner to include personal appearance and a pleasant demeanor to others.
4. Ability to use the data base for CONNECT including reports (with assistance from technology staff if needed).
5. Ability to use technology effectively for answering and returning calls, writing reports, email management, scanning and summarizing referral information.
6. Ability to perform with efficiency and a high level of accuracy in all office procedures.
7. Ability to work on an intermittent as-needed basis with minimal notice.
Qualification Standards
1. Education: High School/GED diploma required.
2. Experience: Prior experience with computer/word processing required and working with the general public.
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Job Type: Part-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Work from home
Experience level:
- 1 year
Work setting:
- Call center
- Remote
Work Location: Remote
