CUSTOMER SERVICE REPRESENTATIVE

 

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Would you like to part of an amazing team that makes Arizona stronger by helping Arizonans reach their full potential through temporary assistance for those in need, and care for the vulnerable? The Arizona Department of Economic Security (DES) is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced individual with customer service experience to join our team. This position works under general supervision and will provide administrative and customer service support to the office. This position will handle screening the Medical Assistance (MA), Nutritional Assistance (NA), and Cash Assistance (CA) applications. This is not a remote position!

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

• Provide support to office staff members
• Acts as a concierge to Meet and greet customers
• Obtain information for screening purposes
• Research, copy, scan, fax
• Log and track information
• Issue Electronic Benefit Transfer (EBT) cards

Knowledge, Skills & Abilities (KSAs):

Knowledge in:

• Knowledge of office procedures and practices; and problem resolution techniques
• Knowledge of customer service and interpersonal communication skills, professionalism when explaining general information, requirements, and processes

Skill in:

• Keyboarding and usage of computer software
• Experience with office equipment to research, scan, fax, copy and print information and documents
• Good listening, oral, and written communication skills

Ability to:

• Ability to screen applications and/or preliminary data for eligibility determination
• Ability to coordinate schedules and work-flow

Selective Preference(s):

The ideal candidate for this position will have:

• One-year experience in a direct contact position working with or providing customer service, answering questions, providing general information, and resolving simple procedural issues
• Experience using computer software to research, track or prepare information or correspondence

Pre-Employment Requirements:

• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

For questions about this career opportunity, please contact Elaine Felix at 520-858-7163 or Efelix@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 520-858-7163 or Efelix@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.

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