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Do you enjoy contributing to your community by providing helpful customer service? Are you detail-oriented? As our first line of customer service, Library Associates provide the community with library cards, account support, and materials. These positions are part-time and full-time, have a regular schedule working at all 3 library branches, and may also support our technical services or adult literacy teams. At Burbank Public Library, you have opportunities for professional growth and support. Join our diverse team that values your unique skills!
Tentative examination dates for this recruitment:
Week of 09/13/23 - Written examination
Week of 9/22/23 - Oral interview
Dates may change due to unforeseen circumstances. Candidates who pass each phase of the recruitment process will be notified of the official examination dates.
Under general supervision, to provide excellent customer service to library patrons; create and troubleshoot library accounts; check materials in and out; process payments; and perform related work as required.Welcomes and communicates with patrons about library services, account issues, and holds; creates new customer accounts; checks items in and out; processes payments; makes change, counts, and balances money; searches for library materials; troubleshoots missing materials and material records issues; catalogs and processes library materials; travels to different library branches in the performance of assigned duties; serves on committees as needed..
Employment Standards:
Knowledge of modern customer service principles and practices; basic mathematics; spelling, grammar, and punctuation. Skill in employing effective customer service techniques; interacting and communicating tactfully and effectively with a diverse team; processing data and information accurately; operating modern computers and related software. Ability to work in a diverse environment as a team member; follow oral and written directions; establish and maintain effective working relationships with supervisors, fellow employees, and the public; communicate effectively, both orally and in writing; work independently under general supervision; work a schedule that includes weekends and after hours.
Education/Training: High school graduation or equivalent.
A valid California Class “C” driver’s license or equivalent may be required at time of appointment.
Desirable Qualifications: Customer service experience preferred. Bilingual or multilingual.
This job title is represented by the Burbank City Employees' Association (BCEA)
The City of Burbank offers excellent employee benefits, please click on the following link for additional information regarding employee benefits: https://www.burbankca.gov/web/management-services/employee-benefits
Additionally, there are Benefit Summary Sheets for each represented and unrepresented employee group that provide a more detailed summary of benefits. There are also some Benefit Summary Sheets for specific job titles. To access the Benefit Summary Sheets, please click here: https://www.burbankca.gov/web/management-services/benefits-summary-sheets
Please note, employee benefits vary based on employment status - full-time or part-time; regular or temporary, and many benefits are not applicable to temporary employees.
