About the Role
The Manager of Workplace Experience & Operations is a leadership role initially responsible for the management of business functions and oversight of the Washington, D.C. Headquarters plus several satellite locations, with potential to expand. This role has direct onsite supervision of the D.C. HQ - 555 12th Street location. You will lead a team that leverages technology, workplace design, hospitality, and business services to deliver a best-in-class workplace experience environment for approximately 1,130 employees across multiple locations.
This position reports to the Regional Director of Workplace Experience. This role will also have the opportunity to grow in scope as well as support the development of an evolving vision of an FTI branded Workplace experience for the Americas office portfolio.
In this role, you will have initial oversight of daily operations and supervision of the D.C Headquarters Office:
The ideal candidate will be forward-thinking and hospitality-focused, have comfort working with emerging workplace technology, and the ability to support facilities management and operations in a fast-paced environment.
What You'll Do
We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional development courses and certifications. You'll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth. As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role.
What You Will Need to Succeed
Basic Qualifications
Preferred Qualifications
Our goal is to support the well-being of you and your families-physically, emotionally, and financially. We offer comprehensive benefits such as the following:
About FTI Consulting
FTI Consulting is a global business advisory firm dedicated to helping clients with their most significant opportunities and challenges. With more than 7,600 employees located in 31 countries, our broad and diverse bench of award-winning experts advise their clients when they are facing their most significant opportunities and challenges. At FTI Consulting, we embrace, cultivate and maintain a culture of diversity, inclusion & belonging, which are fundamental components to our core values. FTI Consulting is publicly traded on the New York Stock Exchange and has been named the #1 Professional Services Firm on Forbes List of America's Best Employers and the best firm to work for by Consulting Magazine. For more information, visit www.fticonsulting.com and connect with us on Instagram and LinkedIn.
FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color , national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.
The Manager of Workplace Experience & Operations is a leadership role initially responsible for the management of business functions and oversight of the Washington, D.C. Headquarters plus several satellite locations, with potential to expand. This role has direct onsite supervision of the D.C. HQ - 555 12th Street location. You will lead a team that leverages technology, workplace design, hospitality, and business services to deliver a best-in-class workplace experience environment for approximately 1,130 employees across multiple locations.
This position reports to the Regional Director of Workplace Experience. This role will also have the opportunity to grow in scope as well as support the development of an evolving vision of an FTI branded Workplace experience for the Americas office portfolio.
In this role, you will have initial oversight of daily operations and supervision of the D.C Headquarters Office:
- Workplace Services for employees and visitors, including Reception, Conference Center, Pantry Service, Catering Orders, Onboarding, and Meeting/Event Management (office, segment, training, etc.).
- Operations Services such as Facilities Management, Security, Repairs and Maintenance, Space Utilization (Hoteling/Moves/Adds/Changes), Mail/Print/Supplies, Emergency Preparedness, Contingency Plans, and Vendor Management.
- Overhead expense operating budget development, monitoring, variance analysis, and expense control activities.
The ideal candidate will be forward-thinking and hospitality-focused, have comfort working with emerging workplace technology, and the ability to support facilities management and operations in a fast-paced environment.
What You'll Do
- Team Management and Development
- Manage, train, and motivate Workplace Experience team to exceed expectations and deliver excellence across the suite of services within our portfolio.
- Design and help implement guidelines, best practices, and standards for cross-functional service teams.
- Responsible for Talent Management needs of the team, including recruitment, training, development, employee relations, performance management, and compensation.
- EA Engagement - ensuring partnership is established and active participation and collaboration is demonstrated.
- Workplace Services - Oversight of the Following Services/Functions
- C olleague/Visitor Reception and Guest Services.
- New Hire Onboarding - Greet, ID Badge, Condeco Setup, Office Tours, General Questions.
- Condeco/Seating - Facilitate Troubleshooting, Assist in Problem Resolution.
- Pantry/Lounge Service - Order Food, Beverages, and Supplies; Restock, Maintain Readiness and Cleanliness.
- Office Supplies - Order Office Supplies and Business Cards; Restock, Maintain Readiness and Cleanliness.
- Facilities Management - Coordinate Repairs, Maintenance, and Deliveries with Building and all Vendors.
- Print Production and Mail/Courier Services.
- Financial Management
-
- Provide input to the Regional Director of Workplace Experience to develop annual overhead operating budgets for each location.
- I dentify cost-saving opportunities e.g., supplies, in-house consumables.
- Review expenses monthly, develop variance explanations.
- Review and approve invoices in each location.
- Develop local resources to provide assistance with financial management.
- Hospitality and Event Management
- Oversee assignment, set-up, and usage of conference rooms.
- Track and monitor conference room usage, perform data and trend analysis, provide status updates of on-site logistics, coordinate daily revisions, and manage workflow to service groups.
- Oversee/spot-check overall appearance, cleanliness, and accuracy of set-up (configuration, F&B, AV/Technology) within the conference rooms to ensure internal client needs and departmental standards are met.
- Senior point of contact to plan meetings and events (onsite and externally) to support business and workplace experience objectives. Examples include segment meetings/events, executive meetings/town halls, colleague engagement events such as holiday and promotion/recognition events, as well as recruiting and client events.
- Space Optimization, Property, and Operations Management
- Experience with managing agile / hoteling work environments.
- Observe floor operations and user behaviours to suggest strategic changes to enhance the workplace experience.
- Ensure space optimization practices, tools and processes are updated and operating accurately, conduct quality assurance checks.
- Effectively solve space related conflicts to ensure an elevated user experience.
- Serve as escalation point for service delivery breakdowns, issues, and colleague feedback. Resolve issues and ensure follow through, engaging leadership when necessary.
- Foster and maintain relationships with external vendors/service providers.
- Engage and manage work provided by a variety of external vendors for workplace and facilities services.
- Identify required office maintenance and upgrades, budget and implement as such.
- I dentify opportunities to implement processes, projects, programs that reduce short and long-term operating costs.
- Confirm that the current emergency evacuation team and plan are in conjunction with landlord property management team(s) and FTI's Chief Risk Officer.
- Workplace Technology
- Partner with ITG and GRE for implementation and support of Technology tools/solutions that are incorporated into the onsite and hybrid work experience, such as Audio Visual, Teams/Zoom/WebEx, DataWatch, Condeco, Tableau, Service Now etc.
- Project Delivery
- Partner with Global Real Estate (GRE) on major projects, office moves, and buildouts.
- Liaise between GRE team and local business unit leaders, on all matters related to long-term space planning, workplace & location strategies, design & construction, and related GRE topics.
- Support change management roadmap to deliver renovations, moves and other projects to ensure successful implementation.
- Partner with Information Technology Group (ITG) on the implementation of any equipment or technology platform enhancements.
- Performance Excellence
- Deliver high-level customer satisfaction by working closely with stakeholders at all levels.
- Set and administer policies and service standards to ensure appropriate controls and efficiencies.
- Effectively manage, update and report on financial performance of office(s) in portfolio.
- Review and approve all spend activity that rolls-up under this budget.
- Set, track and report on KPIs, SLAs and other performance metrics for internal services, such as AV/VTC support, meeting & event support, print & document services, reception, workspace usage, maintenance, repairs, etc.
- Regional Hub Leader
- Serve as an escalated POC (point-of-contact) for assistance with resolution of Workplace issues for your portfolio.
- Mentor and develop local Workplace staff to improve consistency within and across shared and direct office operations, budget planning and spend.
- Identify systemic issues and duplication of services to standardize best practices.
We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional development courses and certifications. You'll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth. As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role.
What You Will Need to Succeed
Basic Qualifications
- 7 years of relevant post-graduate professional experience in operations/facilities management and/or hospitality service, with a demonstrated progression to greater levels of responsibility and leadership.
- Bachelor's Degree required.
- Experience with space utilization (moves/restacks/shared workplace) strategy and technology.
- Experience with Condeco or a similar space management system.
- Experience planning Events such as Holiday and Recognition Celebrations, Segment Group Meetings, Training Events, Town Halls, etc.
Preferred Qualifications
- Proven expertise in leading teams to deliver high-touch internal/external customer experiences.
- Superior knowledge of multiple functions and principles, including F&B, conference services, mail, and project management.
- Proven ability to plan and manage operational processes for maximum efficiency and productivity.
- Demonstrated relationship management skills and the ability to communicate effectively with colleagues and vendors at all professional levels.
- Proficiency in Excel, Word, and PowerPoint.
- Ability to maintain a professional, composed, demeanor, and to diplomatically deal with challenging situations to resolve or escalate with leadership as needed.
- Leader with strong integrity, accountability, and respect for individuals at all levels.
Our goal is to support the well-being of you and your families-physically, emotionally, and financially. We offer comprehensive benefits such as the following:
- C ompetitive total compensation, including bonus earning potential
- Full package of benefits plans, including health, dental, vision coverage, along with life and disability insurance
- Generous paid time off
- Company matched 401K
- Potential for flexible work arrangements
- Generous paid parental leave and flex return support
- Family care benefits, including back-up child/elder care
- Employee Wellness Platform
- Employee Recognition Programs
- Paid time off for volunteering in your community
- Corporate matching for charitable donations most important to you
- Make an impact in our communities through company sponsored pro bono work
- Professional Development and Certification Programs
- In office free snacks and drinks
- Free smartphone and cellular plan (if applicable)
- FTI Perks & Discounts at retailers and businesses Upscale offices close to public transportation
About FTI Consulting
FTI Consulting is a global business advisory firm dedicated to helping clients with their most significant opportunities and challenges. With more than 7,600 employees located in 31 countries, our broad and diverse bench of award-winning experts advise their clients when they are facing their most significant opportunities and challenges. At FTI Consulting, we embrace, cultivate and maintain a culture of diversity, inclusion & belonging, which are fundamental components to our core values. FTI Consulting is publicly traded on the New York Stock Exchange and has been named the #1 Professional Services Firm on Forbes List of America's Best Employers and the best firm to work for by Consulting Magazine. For more information, visit www.fticonsulting.com and connect with us on Instagram and LinkedIn.
FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color , national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.
$ads={2}
$ads={1}