We are looking for a Customer Success Manager to focus on our Briostack Software Solution. We are looking for motivated, goal oriented, and dependable people to expand our Sales and Client Services team. This role will have an advanced focus on managing customers using our CRM that will require a special touch and ability to connect. This role will have a high focus on ongoing customer support as well as long term retention. You will also oversee customer adoption, renewals and additional revenue streams. Salary and Commissions determined by experience.
Responsibilities:
· Consult with customers to understand their business and recommend best practices in the use of the software
· Handle customer support calls from long-time customers
· Train customers and their staff in the use of the software both online and in person
· Meet/exceed renewal and adoption quotas
· Nurture customer relationships to build trust
· Work to identify referable customers and case study candidates
· Participate in the ongoing creation and updating of best practices for role and department
· Operate across department boundaries
· Consistently increase your knowledge of the software and the industry
· Collaborate with other departments when necessary to help the customer be successful
· Some light travel may be involved
· Willingness to work over 40 hours when necessary
Qualifications:
· Delivery of technology training in a corporate setting in-person and via the web
· Proven ability to manage multiple projects with tight deadlines
· Customer service/support
· High attention to detail
· Excellent written and verbal communication skills
· Project development
· Upsell to current customers
· Bachelor’s degree or Associates degree with comparable experience
· Working well across departments
· Ability to prioritize and organize tasks
· Software Implementation
· Account management experience
· Support experience
Where:
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.
Benefits and Perks(JUST U.S.):
· Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
· Continued investment in your professional development through Udemy
· Robust health and wellness benefits, including an annual wellness stipend
· 401k with up to a 4% match and immediate vesting
· Flexible and generous (FTO) time-off
· Employee Stock Purchase Program
· Student Loan Repayment Program
Compensation: The target base compensation for this position is $20 to $22 USD per hour with up to $1,500 in quarterly bonus in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
- Work from home
Supplemental pay types:
- Bonus pay
Experience:
- Customer service: 1 year (Preferred)
Work Location: Remote
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