FalconTek is a GovCon Solutions and Services provider that supports Federal Agencies, State Governments, and Commercial Companies. FalconTek has provided support around the globe on mission critical programs since 2008.
We are supporting a Non Emergency Medical Transportation Program and we have multiple Remote Customer Service Representative Openings.
The Customer Service Representative will be the front-line representative and image of FalconTek.
The Customer Service Representative will handle a variety of tasks, which include incoming phone calls, general clerical tasks, data entry, process picture ID’s, handling customer requests, and administrative support.
WORK FROM HOME- All work is done remotely, but you must be local to the state of Missouri, have a computer, telephone and internet access.
Responsibilities:
- Handle inbound calls from Members, Clients and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems in order to meet contract service levels
- Provide top-quality customer service experience to a diverse customer population
- Enter Customer Contact information into appropriate software system, ensure accuracy of data entries
- Schedule trips in the most cost effective manner
- Meet job specific key performance indicators and goals
- Respond to all inquiries within a timely and professional manner
- Respond and document customer complaints
- Maintain daily customer scheduling for Eligibility staff
- Collect, track and maintain all monies collected for replacement IDs
- Maintain confidentiality and comply with HIPAA regulations
- Communicate professionally with Leadership both internally and externally
- Maintain program spreadsheets
- Regular attendance required for assigned shifts
Requirements:
- High School Diploma or GED
- Typing speed of 30 WPM or greater
- One year customer service experience
- Six month experience working in a customer service contact center preferred
- Must be authorized to work in the United States
Job Type: Full-time
Pay: $16.02 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
- Weekend availability
Work setting:
- Remote
Application Question(s):
- Are you currently located and a resident of the state of Missouri?
Work Location: Remote
$ads={1}
$ads={2}