Job Description:
Wild Health is seeking a driven, accountable, and confident individual to join our team in the role of Care Coordinator. This position requires flexibility, problem solving skills, and an excellent work ethic. The ideal Care Coordinator is an upbeat and motivated leader who possesses strong communication skills. Candidate must be in MST or PST timezone.
Qualifications:
- 3+ years experience in customer service
- Background in medical practice customer service preferred
Responsibilities:
- Oversee scheduling for physicians for initial medical consults, follow up visits and sick visits
- Responsible for physician and health coach assignment to the patient
- Communicate cross-departmentally to resolve patient issues
- Onboard and organize patient submissions for new accounts
- Address cancellation requests
- Respond to all patient inquiries via phone, email, and secure message for all clerical requests pertaining to patient accounts
- Conduct initial welcome call with patients to provide assistance while they begin their patient journey
- Handle Billing questionRefunds or coupon requests from cross-departmental and Members.
- Process unpaid invoices
- Process Cancellation request
Job Type: Full-time
Pay: $28.83 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Schedule:
- Monday to Friday
Work setting:
- Remote
- Telehealth
Experience:
- Customer service: 3 years (Required)
Work Location: Remote
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