Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
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Ovation Travel Group Sample Job Posting – Specialized Travel Consultant (Hybrid In-Office/Remote, Englewood, CO)
Create Your Journey at Ovation Travel Group – an American Express Global Business Travel company!
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Our Specialized Travel Consultant will work in a dedicated (exclusive relationship to one client) high-touch service environment to book travel and accommodations for one of our top clients; a high-profile media, communications, and entertainment business located in Englewood, CO. You’ll collaborate with your Ovation team and partner with the client to be the point person for all things travel. The travel consultant will provide expert concierge services to busy VIP executive and corporate travelers to ensure a personalized, creative and timely travel experience.Enjoy the freedom and flexibility of a hybrid work schedule that combines both remote and in-person work. While on-site, you’ll enjoy the many perks this culture-driven company has to offer, including complimentary breakfast and lunch prepared by their in-house culinary team, complimentary drinks and snacks, on-site gym and fitness classes, climate controlled underground parking, flexible work arrangements, casual dress code, and camaraderie as you build connections with a dynamic and inclusive team.
If you’re curious, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this may be the perfect role for you!
What You’ll Do
- Act as the first point of contact for all travel related inquires, travel booking, travel itineraries, new traveler profile set-up, and profile maintenance.
- Book domestic and complex international itineraries, including air, rail, car, and hotel accommodations using Sabre
- Research and solve issues, providing priority wait-listing, preferred seat selection, and upgrades as needed
- Build connections with travelers to understand traveler preferences in order to provide white glove service
- Comprehend and comply with company travel policies; securing prior authorization for exceptions as needed
- Understand and leverage preferred vendor accounts and contracts to maximum volume discounts and perks through favorable contracts
- Create and maintain traveler profiles, ensuring credit cards, documents (TSA, passports, visas), and traveler loyalty programs are active and up to date
- Assist travelers in the registration of preferred vendor loyalty programs, and assist with status bumps
- Ensure travel is booked such that company subsidiaries, and business accounts are tracked and billed accordingly
- Assist client employees with questions on the online booking tool
- Work pro-actively with the client to provide feedback on issues, opportunities, and look for opportunities to improve processes.
- Assist accounting in identifying reports or processes for travel-related reconciliation.
- Communicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back-office systems
- Proactively seeks out information related to airline rules, regulations, and current affairs
What We’re Looking For
- High school diploma is required. Associate degree preferred.
- Ability to successfully complete a background check
- At least 5 years- recent experience arranging travel for C-suite and professional business clientele
- A minimum of 3 years Sabre GDS full-functional use experience
- Ability to use Sabre to execute seat assignments and upgrades, create and submit itineraries, ticketing, exchanges, refunds, revalidations, unused ticket management, vouchers, MCO’s, etc.
- A high competency level of fares and ticketing with the ability to determine fare rules quickly and accurately
- Extensive expertise of domestic and international airports and cities, as well as inherent logistics as it relates to business & corporate travel
- Display a high level of decisive and successful problem-solving skills
- Excellent interpersonal skills and ability to provide a highly professional yet personal service.
- Exemplary communication, both written and verbal
- Experience in MS Word and Excel
- Passionate about exceeding excellence in client service, using creativity and travel industry expertise to go above and beyond for clients
- Ability to work independently and consistently in the absence of supervision
- Experience working collaboratively with Account Management, Operations management, high profile clientele, and in a team environment
Location
The US national hourly wage range for this position is from $20.00 to $35.00 per hour. The national range provided includes the hourly rate that GBT expects to pay for the role. Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
GBT 2023 Benefits-at-a-Glance
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
- Get mental and emotional health support for you and your immediate family through one-on-one professional counseling sessions, on-demand webinars, and crisis support.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with global tuition reimbursement, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
- And much more!
All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.
We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult
GBT Recruitment Privacy Statement
.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
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