Duties include but are not limited to: Perform patient registration function when needed to ensure wait times are kept to a minimum. Ensure QA on registrations for all areas of Registration. Provide continuous training for and communicates changes to existing employees. Prepare payroll and completes monthly work schedules as needed to ensure adequate staffing levels. Follow-up on patient complaints promptly. Implement and promote excellent customer service. Work closely and professionally with outside agencies on special projects developed by the corporate office. Interview, hire, evaluate, and counsel Patient Access staff members. Perform evaluations in a timely manner. Assist the Department Trainer with new employees in all aspects of their assigned job. Supervise and maintain the productivity of employees. Review the quality of patient registration documents on a daily basis. Process all paperwork in timely manner. Work closely with fellow managers to ensure all procedures regarding patient accounts are completed in a thorough and timely manner. Responsible for Dept. Operations Report, FTEs and Operating budgets. Ensure all personnel policies are followed. Develop and maintain a Patient Access Policy and Procedure Manual. Effectively manage and direct all areas of registration to ensure quality, productivity, and customer service. Help to maintain a clean MPI on EMR and works closely with Medical Records on a daily basis. Assist with maintaining QA statistics and reports. Act in the capacity of Director in his/her absence. Contribute to A/R goals for patient registration. Conduct monthly staff meetings and in-services for all responsible areas. Work closely and professionally with Nursing and Ancillary Departments in an effort to maintain teamwork approach. Recommends sufficient number of qualified/competent staff. Determines staff qualifications and competence. Develops and maintains accurate initial and annual competency checklists, and initiates completion of initial and annual competency attestation forms. Actively seeks ways to control costs without compromising patient safety, quality of care of the services delivered. Attends in-service presentations, and complete mandatory education week including, but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA Standards. Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues. Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement"
Required Skills
$ads={1}
Required Experience
Minimum Work Experience- Minimum 3 years’ experience- Hospital experience preferred
