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Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.
What will you be doing?
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Maintains an assigned base of payroll clients with various pay weekly, bi-weekly, semi-monthly, and monthly pay frequencies
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Provides client customer support by being in the phone queue
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Manage team member’s client base when necessary
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Provides exceptional customer service support and resolves client issues and concerns timely
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Effectively manage critical relationships between all channels to improve client retention
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Competent in describing the various reports and products available via software to clients
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Collaborate with other divisions/departments as first point of contact to filter and convey relevant information to client regarding compliance or miscellaneous initiatives
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Establishes and maintains a positive working relationship with clients focused on partnership and common objectives
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Proficient at client situation de-escalation and appropriately identify possible Payroll Supervisor engagement
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Begin learning how to troubleshoot and problem solve situations that arise
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Ability to learn and maintain a working knowledge of the Payroll Software
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Interacts with client base via telephone, fax, and/or e-mail to obtain payroll data including hours worked, salary adjustments, special payments and employee deductions
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Accurately keys all payroll related data necessary to process client payrolls timely by deadline
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Facilitate, collaborate and coordinate with all departments for seamless and worry free processing to maintain positive client experiences
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Basic understanding of ancillary product setup
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Work effectively as part of a team for the greater good of the business, with a strong sense of urgency, punctuality and reliability to meet internal and external targeted goals daily
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Attend training department classes for new hire training (30, 60, 90-day plan) and ongoing payroll training throughout the year.
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Initial exposure to usage of WIKI library and all related resources and documents
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Other administrative and clerical tasks as assigned or requested
Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
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